Help Center

Credit and debit cards of all types.

On popular credit cards (Visa, Mastercard and more) through a secure payment page.

Billing is in shekels (₪). The price you see is the final price you'll pay.

Yes. The price shown includes VAT — no additional charges at checkout.

An invoice/receipt is automatically sent to your email after payment and is also available in your personal area under your orders.

Usually the eSIM is issued within seconds and appears on the confirmation page and in your email. If it hasn't arrived — check your spam folder, and if needed contact support with your order number and we'll issue it right away.

No. You pay once for the package — no activation fees and no surprises. Want more data? Top up whenever you choose.

Yes. Payment is processed through a secure payment provider (PCI). We do not store your credit card details.

On the payment page, there's a field to enter a coupon code. You enter it, click "Apply," and the discount updates to the amount right away.

If the eSIM hasn't been activated/scanned yet, contact support and we'll examine a refund according to our cancellation policy. An eSIM that has already been activated is generally non-refundable.

Usually due to credit limit, incorrect details, or bank approval. Verify your details, try again, or use a different card. Still stuck? Contact support.

The price displayed on the website is shown and charged in shekels. We maintain a stable exchange rate so the price you see is what you'll pay.

Contact support as soon as possible with your order numbers. If the second package wasn't activated, we'll handle the cancellation/refund.

Yes. Please update us with your desired billing details (name/ID number) through support, and we'll issue accordingly.

No. You purchase a package based on your needs (data + days), with no commitment and no recurring charges.