Installed your eSIM and something still isn't working?
Don't worry โ in most cases it's just a small setting or simple action.
In this post we'll present the most common eSIM issues and how to solve them quickly.
๐ซ Can't scan the QR code
Common issue: Scanning the code fails / error message appears.
โ Solution:
- Make sure you have a stable Wi-Fi connection while scanning.
- Check that the camera is clean and the code isn't blurry.
- Try entering the code manually (if provided by your carrier).
- If it still doesn't work โ contact your carrier for a new QR code.
๐ถ No network connection after installation
Common issue: The eSIM is installed but there's no signal or internet.
โ Solution:
- Enable Data Roaming in your eSIM profile.
- Check if you need to manually select the carrier in settings.
- Perform a device restart.
- Make sure your plan is still valid and you haven't exceeded your data limit.
โ The eSIM doesn't appear in settings
Common issue: After scanning, no new profile appears.
โ Solution:
- Make sure your device supports eSIM (check the device list).
- Update your software version (iOS / Android).
- Try installing the QR code again.
- If it still doesn't appear โ contact your carrier to verify compatibility.
๐ The eSIM is inactive or won't connect to data
Common issue: The profile is installed but remains "inactive".
โ Solution:
- In settings, make sure the eSIM is set as your primary data line.
- Disable your regular SIM for data and keep it only for calls.
- Check that your plan is active within the purchased validity period.
๐ ๏ธ General troubleshooting tips
- Always save the email with the QR code โ in case you need to reinstall.
- Don't delete the eSIM unless your carrier asks you to โ in most cases deletion is irreversible.
- Make sure the time and date on your device are set automatically to your local timezone.
- Use Wi-Fi for initial installation testing.
โ Frequently Asked Questions (FAQ)
Can I install the same eSIM twice?
In most cases, no. If you deleted the profile, you'll need a new code issued.
What should I do if I run out of data?
You can purchase additional data or a new plan online and continue browsing immediately.
Will eSIM work in every country?
Not always โ it's important to choose a plan tailored to your specific destination.
โ Summary
Most eSIM issues are solved easily: rescan the QR code, enable roaming, restart your device, or manually select your carrier.
For more complex cases โ you can always contact your carrier's support, but in 90% of cases the solution is in your hands.